01. BROWSE THE RENTAL COLLECTION
Find the pieces that align with your vibe in our online rental catalogue! Hosting one of the largest rental collections in the city, you have full access to our collection where you’ll find a variety of decor to style your event. Need a starting point? Let us be your muse - take a peek at our galleries.
02. BUILD YOUR QUOTE
Like online shopping, better! When you find something you love, simply hit “add to cart”. Once you have all your top items in your quote, double check the desired quantities are updated, and “continue to checkout”. This is where you’ll be able to get a sense of base pricing to know whether or not you’re within budget!
Psst, orders are not confirmed until a Bespokie confirms availability.
03. LEAVE IT WITH US
Once you’ve submitted your quote, a Bespokie will jump in to work on your quote, check item availability and provide more information on delivery, retrieval or onsite services. Delivery/retrieval and onsite services are available on a first come, first serve basis as we can only accommodate a certain number of setups within our schedule.
Need design services, we’d suggest checking out our Co Design or We Design options.
04. CONFIRM YOUR ORDER
Happy with your selections? Let’s lock it in for you! Kindly note we require a 50% initial payment to secure your rentals and services.
A couple things to keep in mind at this stage: You are welcome to tweak your order after the initial payment is made (items subject to availability) up until 14 calendar days prior to your rental pickup date or 21 days before your delivery date. New rental orders created or requiring changes within 14 calendar days of the rental or delivery date are subject to a 20% rush fee. All payments are non-refundable.
05. YOU DID IT!
You’re all set! We are here to support you throughout your planning process. Reach out at any time with questions, anxieties or updates. We’re happy to assist!
Otherwise, you can simply chill until we reach out about three weeks prior to your delivery or rental pickup date. At this point, we’ll prep you for all the need to know’s, confirm event times, pick up or delivery details and share how you can best prep for your order. Our experienced, baddie team will do our best to guide you through the entire process to ensure it’s a breeze!
Timing really
IS EVERYTHING
Whether you’re a meticulous planner, a spontaneous decision maker or someone in between, we’ve got you!
Here’s a quick guide on the best time to secure decor rentals for your event.
You’re ahead of the game and we love you for that!
At this stage, we can dish out all the info about our services and give you the scoop on how we can work together. Keep in mind, a lot can change (including style trends!) in over a year, so we recommend circling back at the one year’s mark to start building your official quote and confirming availability of services!
Venue booked ✅. Photographer ✅.
Look at you ticking off those boxes! With your vision taking shape, this is the sweet spot to chat about all things decor and design. Get first dibs on the decor you’ve been eyeing and don’t miss the opportunity to snag those one-of-a-kind pieces!
Let’s get the planning out of the way, so you can enjoy the days leading up to your event!
Our calendar fills up fast and we don’t want to leave you hanging, so let’s finalize those quotes and event details to ensure everything’s just right.
LET’S CONFIRM ALL THE FINAL DEETS SO YOU CAN REST FOR THE NEXT 4 WEEKS
If you’re looking to add a key rental piece, shop our shelves and let’s make it happen!
Avoid rush fees! For new orders with services booked or adjustments made within 3 weeks, a 20% rush fee will apply. Don’t worry, for rental pick ups, you’re in the clear until 72 hours before your pick up date!
Let us show you
HOW EASY IT IS
Tap into the Bespoke vault for tips that’ll get you excited to plan your event decor.
Ever wondered how to put together a lounge? Or set up pipe and drape? No secrets here! We’re sharing our step-by-step process to DIY your own Bespoke design areas!
Rentals need love and care too! We’re telling you all you need to know to handle our items with care!
We’re bringing our showroom straight to your couch! Same Bespoke vibes - just conveniently online and available for whenever inspiration strikes.
FREQUENTLY ASKED QUESTIONS
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Yes! We rent from Hope to Pemberton. If you need the rentals outside of those bounds (ex: Vancouver Island) – you’re welcome to them! We would just require you to pick up and drop off from the Bespoke Warehouse.
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For some pieces, we recommend booking as far as one year in advance. Some of the items in our inventory are one of a kind which makes them in higher demand. However, we have a lot of pieces that can be booked the same week, or even the same day!
If something you wanted is already booked, we will do our best to find you a suitable back up!
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Yes! Anytime! Our warehouse is open for viewings and consultations Tuesday thru Saturday from 9:30am-5pm. If you need a special appointment time outside of these hours, please send us a message and we will do our best to accommodate.
Do keep in mind that we are closed on Sundays for rental pick up or return.
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The standard rental period is up to three days. If you are interested in a longer term rental, we do offer a long term rental discount for anything 4+ days or more.
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Each standard rental is for 3 days, so you could pick up the day before your event, and return the day after your event. We will confirm your pick up and return times via email.
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VEHICLE SIZE
Avoid multiple trips or overstuffing your vehicle! Ensure that you have the appropriate sized vehicle, assistance and necessary moving equipment, including blankets, ratchet straps and other moving supplies to safely transport our decor! If you have any questions about dimensions, vehicle sizes, or moving supplies beforehand, we’re happy to help!
MOVING SUPPLIES
We encourage you to bring your own moving supplies, but in the case where you don’t have them handy, we now have ratchet straps and moving blankets available to rent! Below are the rental prices per item:
Ratchet Strap - $2.00/item
Packing Blanket - $8.00/item
They’ll be available on a first come, first serve basis. That way, your decor will be secure and cozy for the return trip as well!
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We charge a 12% non-refundable restock and cleaning fee for two reasons. First – to provide you with some peace of mind while the rentals are in your possession. And second – to cover the expenses required to clean and care for each piece between rentals.
This is designed to cover light wear and tear while the rentals are in your possession. This would include light food & beverage stains, wax in the candle holders, writing on the chalkboards, etc.
This does not cover damages outside of what we would consider regular use. For example: high heel damage on couches, bodily fluids, broken furniture, lost items, etc. Charges made above the 12% will be up to the sole discretion of bespoke decor.
For items considered damaged, you will be charged the replacement fee.
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These things happen! However, it can have a significant domino effect if the pieces you rented are due to go back out to another client. There will be a late return fee in effect if pieces are not returned back within three days of your pick up.
The following percentage will be charged:
4-10 days late – 33% of the total rental will be charged per day
11-30 days late – 20% of the total rental will be charged per day
30+ days late – 8% of the total rental will be charged per day
We ask for as much notice as possible if you think you will return items late.
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Yes, we do.
Night rates for labour and delivery are in effect after 10pm.
For stat holidays, there is a 25% increase in our labour and delivery fees. This fee will be in effect for each day over the entire 4 day duration of the holiday weekend (not just the proper stat day).
YOUR VIBES. OUR DECOR.
FOR ANY OCCASION.
