faq’s
ON SPECIAL EVENT RENTALS
FREQUENTLY ASKED QUESTIONS
•
FREQUENTLY ASKED QUESTIONS •
SAY HELLO
•
SAY HELLO •
RENTALS
-
Yes! We rent from Hope to Pemberton. If you need the rentals outside of those bounds (ex: Vancouver Island) – you’re welcome to them! We would just require you to pick up and drop off from the Bespoke Warehouse.
-
For some pieces, we recommend booking as far as one year in advance. Some of the items in our inventory are one of a kind which makes them in higher demand. However, we have a lot of pieces that can be booked the same week, or even the same day!
If something you wanted is already booked, we will do our best to find you a suitable back up!
-
Yes! Anytime! Our warehouse is open for viewings and consultations Wednesday thru Saturday from 9:30am-5pm. If you need a special appointment time outside of these hours, please send us a message and we will do our best to accommodate.
Do keep in mind that we are closed on Sundays for rental pick up or return.
-
The standard rental period is up to three days. If you are interested in a longer term rental, we do offer a long term rental discount for anything 4+ days or more.
-
Each standard rental is for 3 days, so you could pick up the day before your event, and return the day after your event. We will confirm your pick up and return times via email.
-
VEHICLE SIZE
Avoid multiple trips or overstuffing your vehicle! Ensure that you have the appropriate sized vehicle, assistance and necessary moving equipment, including blankets, ratchet straps and other moving supplies to safely transport our decor! If you have any questions about dimensions, vehicle sizes, or moving supplies beforehand, we’re happy to help!
MOVING SUPPLIES
We encourage you to bring your own moving supplies, but in the case where you don’t have them handy, we now have ratchet straps and moving blankets available to rent! Below are the rental prices per item:
Ratchet Strap - $2.00/item
Packing Blanket - $8.00/item
They’ll be available on a first come, first serve basis. That way, your decor will be secure and cozy for the return trip as well!
-
We charge a 12% non-refundable restock and cleaning fee for two reasons. First – to provide you with some peace of mind while the rentals are in your possession. And second – to cover the expenses required to clean and care for each piece between rentals.
This is designed to cover light wear and tear while the rentals are in your possession. This would include light food & beverage stains, wax in the candle holders, writing on the chalkboards, etc.
This does not cover damages outside of what we would consider regular use. For example: high heel damage on couches, bodily fluids, broken furniture, lost items, etc. Charges made above the 12% will be up to the sole discretion of bespoke decor.
For items considered damaged, you will be charged the replacement fee.
-
These things happen! However, it can have a significant domino effect if the pieces you rented are due to go back out to another client. There will be a late return fee in effect if pieces are not returned back within three days of your pick up.
The following percentage will be charged:
4-10 days late – 33% of the total rental will be charged per day
11-30 days late – 20% of the total rental will be charged per day
30+ days late – 8% of the total rental will be charged per day
We ask for as much notice as possible if you think you will return items late.
-
Yes, we do.
Night rates for labour and delivery are in effect after 10pm.
For stat holidays, there is a 25% increase in our labour and delivery fees. This fee will be in effect for each day over the entire 4 day duration of the holiday weekend (not just the proper stat day).
-
For standard rentals, a 50% initial payment is required to hold your date. The remaining 50% will be due 14 calendar days prior to the rental date.
If you book within the month of your rental date, the entire amount will be due up front.
Film clients are exempt from the required deposit.
-
We will send you a confirmation email once an e-signature is complete and payment has been made.
-
We will do our best to be flexible, but it does rely heavily on the availability of items and our ability to re-rent a piece if cancelled. Changes can be made more than 14 calendar days before your event.
Any updates made within 14 calendar days of your event date will result in a 20% rush fee to those additions.
-
Did we miss you? We get it - life happens! Sometimes you may not be available to receive your delivery. Should this unplanned circumstance happen, please give us a call and we’ll help problem solve, reschedule and get back on track! Beep, beep!
If you need to proactively reschedule your delivery, please contact your Bespokie and we’ll get it sorted. Our regular business hours are Monday through Saturday from 9:30AM-5PM and we can be reached at 604-809-0660. If you have an after-hours emergency you can reach us at 236-986-9060 (we kindly ask that you reserve this line for appropriate use only - it is not monitored during business hours).
-
Yes! We have long term rental rates, last minute ordering and open availability to film clients. Learn more about our tv/film services.
-
You may make changes to your order up to 14 calendar days prior to the delivery, rental pick up or event date (whichever occurs first). If additional items are requested and are available, we will provide you with a revised fee. If your order has been paid in full, no refunds will be made for removing items from the order.
You may cancel your order by providing written notice at least 14 calendar days prior to the delivery, rental pick up or event date. All payments made prior to the termination date are non-refundable.
-
Yes! Some of our pieces are truly vintage. With vintage pieces please do keep in mind that scratches, nicks and wear and tear are part of the vibe.
-
You’re welcome to use water based paint/pens. Other permanent mediums (oil, silicone) will cause damage to the board or backdrop resulting in additional fees.
FOR QUICK TIPS + DECOR CARE SHEETS
EVENT DESIGN
-
It’s not 100% necessary, but recommended! We are happy to meet with you if you walk in, but we prefer to guarantee we can have uninterrupted time to discuss the package options with you.
-
Here are our current wedding services options! There are a few main considerations when choosing the right wedding service for you.
A couple questions to ask could be:
1) How involved do you want to be in your design process?
2) Do you want to diy elements of your wedding or would you rather just show up and enjoy?
3) Is your venue a “blank slate”?
4) Do you want lounges?
5) Are you only looking for a few touches? We are happy to go through the details of all wedding design options before you make a decision!
Most importantly you want to choose one that is suitable for your budget, preferences and taste – and will make you the most excited!
-
We may be able to assist you with personal items. It will depend on the type of personal item and duration of time required to style. We are happy to discuss directly with you to make a plan!
Kindly note if your items require assembly or have any structural components, we will not be able to assist with set up. As well as we will not be able to transport any personal items.
-
-
This is another answer that will depend on the scale of your set-up and tear down at the event.
We will work with you to determine the type of team you need on site (lead designer, project manager or team support), how long you may need assistance for, and the amount of people required.
The hourly rate is $62 for a team support day time rate in 2025.
Stat holidays and late nights could affect this pricing.
-
There are many hours that go into planning an event, including the behind the scenes preparation our team goes through to ensure events are executed smoothly!
For our events that include set up, you will be paired with a dedicated Bespokie from the Setup/Design Department who will be working with you closely to review your order, items, and set up details to ensure nothing is missed. Not just on the day of, but many months ahead!
The Pre-Event Preparation fee includes, but is not limited to: design time, detailed communication between vendors, clients and all departments within our team, cross referencing, logistics coordination, sourcing, any nitty gritty preparation which may include, but not limited to: organizing stationery, folding napkins, packing special supplies/equipment, etc.
The fee fluctuates based on the entire order and how extensive the setup/design is. It doesn’t include the day-of setup, we charge this as a separate line item.
-
Yes we do! Feel free to learn more about calligraphy or stationery. Please keep in mind that the design fees for stationery will also require printing – which is charged separately.
-
We offer the following payment options: Visa, MasterCard and AMEX.
DELIVERY +
ADDITIONAL SERVICES
