YOU DESIGN

Step one

Browse the Bespoke Collection

Find the pieces that align with your vibe in our online rental catalogue! Hosting one of the largest rental collections in the city, you have full access to our collection where you’ll find a variety of decor to style your wedding. Need a starting point? Let us be your muse - take a peek at our galleries.

You’ll notice that our collection is organized by category of decor - and within those categories you’ll find different options. For example, if you’re hunting for linens, head into the category header “linens” and you’ll be given the sub-category options of multiple finishes and sizing.

Step two

Start Building your Quote

When you find something you love, simply hit “add to cart” within the product page. It’s similar to online shopping, but differs in that you can’t directly confirm the order online without confirmation from the Bespoke team on availability.

Once you have all your top items in your quote, double check the desired quantities are updated, and “continue to checkout”. You can add as many items as you’d like into the quote to compare your final choices.

If your quantities are correct, this is where you’ll be able to get a sense of pricing to know whether or not you’re within budget!

Step three

Leave it with us!

Once you’ve submitted your quote, the Bespoke Rentals team has received your request and will begin checking your item availability.

You should expect a response within 24-48 hours. If you require a quicker turnaround, please call us and we’d be happy to assist you on the fly.

Looking to add delivery/retrieval or onsite services? No problem! We’ll put you in touch with a Bespokie to check availability and provide pricing.

PS - if you are looking for design services for your set up/styling needs, we’d suggest checking out our co-design or we-design options.

Step four

Confirm Your Order

Once you’ve made your decisions on your Bespoke order, we are happy to confirm it for you! Kindly note we will require a 50% initial payment to secure your rentals and services. A couple things to keep in mind at this stage:

If you would like to make changes to your order after the initial payment is made, we are happy to add or swap items (subject to availability) up until 14 calendar days prior to your will-call or delivery date. Delivery/retrieval and onsite services are available on a first come, first serve basis as we can only accommodate a certain number of setups within our schedule.

New rental orders created or requiring changes within 10 calendar days of the will-call or delivery date are subject to a 20% rush fee. All payments are non-refundable.

Step Five

See it Yourself

Our Showroom is open for clients to come by, see our items in person, test out some design concepts and meet with a Bespokie one-on-one. We are happy to provide guidance, assist with selections and help with logistics. Book a rental viewing consultation here!

If you are seeking a consultation for design assistance or on-site services, kindly book a design consultation to ensure you are meeting with the right team member.

Step six

We Did It!

We are here to support you throughout your planning process. Please reach out at any time to your Bespokie with questions, anxieties or updates. We’re happy to assist!

If nothing is needed between booking and final confirmation, you can simply chill until we reach out about two weeks prior to your delivery or will-call date. It’s at this point, we’ll confirm event times, pick up or delivery details and answer any additional questions you may have.

Our experienced, baddie team will do our best to guide you through the entire process to ensure it’s a breeze!