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FAQ

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RENTALS

Do you rent outside of the Vancouver area?
When is the earliest I should be booking my items?
Can I come in to view items?
How long is the rental for? What is the fee for a long term rental?
When can I pick up and return my rentals?
Why do I need to pay a non-refundable damage waiver/cleaning fee?
What happens if I’m late to return my rental?
Do you charge extra fees on late nights and Holidays?
How does payment work?
How do I know my order has been confirmed?
When’s the last time I can make changes to my order?
Do you rent for film?
If you don’t carry items I’m looking for, can you source them out? Or custom build it? What is the additional fee?
Do you have a prefered vendor list?
What are the cancellation fees
Is the furniture vintage?
What paint/pen can we use for chalkboards & backdrops?

PACKAGES

Do I need to book a consultation
How do I know which wedding package is right for me?
Will you set up my personal decor items? Does this cost extra?

DELIVERY + ADDITIONAL SERVICES

How much is delivery and retrieval? And how do I know what time my delivery and retrieval will be?
How much do you charge for set-up and tear down?
Do you offer calligraphy and graphic design services?
Don’t see your question here? You know what to do. (Contact us!)